✅ TERMS OF SERVICE (Famafy.store)

Last Updated:30.06.2025

Welcome to Famafy.store!

By using this website or placing an order, you agree to the Terms set forth below. These Terms of Service govern your use of our site and services, operated by Famafy.store

 1. Eligibility & Use

To use our store, you must be at least 18 years old or have the consent of a parent or guardian. You agree not to use our products or services for any illegal or unauthorized purpose.

2. Products & Availability

All items listed are subject to availability. We reserve the right to limit or refuse service or product sales to anyone, for any reason, at any time.

While we strive to ensure product descriptions and images are accurate, we cannot guarantee they are error-free or that your screen displays colors accurately.

 3. Orders & Payments

All prices are listed in EUR (€) but definitely products can be purchased in different currencies with compliances to the fees depending on your region . Payments must be completed at checkout via the available payment methods. We reserve the right to cancel or refuse any order at our discretion.

 4. Shipping & Delivery

We ship to **Europe** and **most international markets**, excluding some regions in **Africa**. Delivery times vary by destination and product availability. Famafy.store is not liable for delays due to customs, carriers, or other factors beyond our control.

 5. Returns & Refunds

All products are **non-returnable**, but **eligible for refunds** under specific conditions. Please refer to our Return & Refund Policy for details.

 6. Intellectual Property

All content on Famafy.store, including logos, images, and text, is the property of Famafy.store. You may not reproduce, duplicate, or exploit any part of the site without our written permission.

7. Privacy

Your personal data is handled according to our Privacy Policy, in compliance with the **EU General Data Protection Regulation (GDPR)**.

 8. Liability & Disclaimers

We do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, Famafy.store shall not be liable for any indirect or consequential damages resulting from your use of our website or products.

9. Indemnification

You agree to indemnify and hold harmless Famafy.store from any claims, losses, or damages arising from your breach of these Terms or your violation of any law or third-party rights.

---

10. Governing Law

These Terms are governed by the laws as regards to what constitutes it. Any disputes will be handled with the complying authorities.

 11. Contact Information

If you have any questions, contact us at:
📧 **emberzbiz8@gmail.com

mail to:emberzbiz8@gmail.com

 ✅ PRIVACY POLICY 

Last Updated: 30.06.2025

This Privacy Policy outlines how Famafy.store ("we", "our", or "us") collects, uses, and protects your personal information, in accordance with the **EU GDPR**.

 1. Data We Collect

When you use our website or place an order, we collect:

* Your name and contact details (email, address, phone)
* Shipping and billing addresses
* Purchase history
* Email marketing preferences

We do **not** knowingly collect personal data from individuals under the age of 16 without parental consent.

---

 2. Why We Collect It

We use your data to:

* Fulfill and ship orders
* Provide customer service
* Comply with legal obligations (e.g. tax laws)
* Send promotional emails (if consented)

 3. Legal Basis

We collect and process your data only when:

* You have given us consent
* It is necessary to fulfill a contract (e.g. order fulfillment)
* It is required for legal compliance

4. Data Sharing

We **do not share your data** with third-party marketing services. Your data is only shared with essential service providers (e.g., payment processors, shipping carriers) to process your order.

 5. Your Rights (GDPR)

You have the right to:

* Access your personal data
* Correct inaccurate information
* Request data deletion ("right to be forgotten")
* Withdraw consent at any time
* File a complaint with a data protection authority in Germany or your country

To make a request, contact us at: emberzbiz8@gmail.com mail to:emberzbiz8@gmail.com

 6. Data Retention

We retain your information only as long as necessary for legal, accounting, and customer service purposes.

7. Data Security

We use industry-standard encryption and secure hosting to protect your data. While no system is 100% secure, we take all reasonable steps to keep your data safe.

✅ RETURN & REFUND POLICY

Last Updated:30.06.2025

At Famafy.store customer satisfaction matters. Not all products are **returnable**, but **eligible for refunds** under the conditions outlined below.

 1. Return Eligibility

We do **not accept all physical returns**. And it is only applicable that, a **refund** may be issued if:

The product arrives **damaged**, **defective**, or significantly different from its description
* The product is **never delivered** (based on tracking and shipping confirmation)

2. Refund Process

To request a refund, email us at emberzbiz8@gmail.com mailto:emberzbiz8@gmail.com within **14 days** of delivery. Include:

* Your order number
* Photos (for damaged/incorrect items)
* A brief description of the issue

Refunds are typically processed within **5–10 business days** once approved.

 3. Non-Refundable Scenarios

Refunds will **not** be issued if:

* The 14-day window has passed
* The issue is due to customer error (e.g., wrong address)
* The product is as described and functional

4. Shipping Costs

Refunds include the original product price. Shipping costs are **non-refundable**, unless the error was on our part.

 Need Help?

📧 Contact us at **emberzbiz8@gmail.com

mail to:emberzbiz8@gmail.com-for  any order or policy questions.